Privacy Policy
Last updated 5 June 2026
What we collect
Account details (name, email), profile information for consultants, booking and payment records, messages, reviews, and basic usage data needed to run the Service.
How we use it
To provide the Service — matching consultees with consultants, scheduling, running video sessions, processing payments, and improving the product. We do not sell your personal data.
Video sessions
Live video and audio are routed through our self-hosted media server for the duration of a call. Sessions are not recorded by default. AI sessions keep a transcript so the consultation has context; you can request its deletion.
Payments
Payments are processed by Stripe. We don’t store full card details — Stripe handles them under its own privacy terms.
AI processing
For AI consultants, the content of your conversation is sent to our AI providers (e.g. Anthropic for replies, OpenAI for voice transcription) solely to generate the consultation. Don’t share sensitive information you wouldn’t want processed by a third-party AI service.
Cookies
We use essential cookies to keep you signed in and to operate the Service. We aim to minimise non-essential tracking.
Sharing
We share data only with the providers needed to run the Service (e.g. Stripe, our AI and email providers, our hosting), and where required by law.
Your rights
Subject to applicable law (including UK/EU GDPR), you can access, correct, export or delete your personal data, and object to certain processing. Contact us to exercise these rights.
Retention
We keep data for as long as your account is active or as needed to provide the Service and meet legal obligations, then delete or anonymise it.
Contact
Privacy questions? Email hello@aroovo.com.
This is a general template and not legal advice; have it reviewed by a qualified professional before relying on it.